Technical Assistance Expert

1 week ago


Dallas, Texas, United States Planet Technology Full time
Job Description: Technical Assistance Expert

We are seeking a highly skilled Technical Assistance Expert to join our team at Planet Technology. The ideal candidate will have strong technical skills and at least three years of experience in providing technical support to clients and members.

The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and qualifications. This position offers a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement.

Responsibilities:

  • Provide technical assistance to clients and members via phone, email, chat, or in person
  • Address technical issues, including hardware and software problems
  • Research and resolve customer complaints efficiently and professionally
  • Maintain detailed records of customer interactions

Qualifications:

  • Strong technical skills
  • At least three years of experience in providing technical support
  • Excellent communication skills (Verbal and Written)

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