Guest Services Specialist
2 weeks ago
We are seeking a dedicated Guest Services Specialist to join our team at Hyatt House Belmont. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Main Responsibilities:
- Buffing marble floors to maintain their appearance and extend their lifespan.
- Shampooing carpets in public areas to keep them clean and hygienic.
- Shampooing furniture as needed to maintain its quality and appearance.
- Providing excellent customer service by handling luggage assistance requests efficiently and courteously.
- Handling items for Lost and Found in accordance with hotel standards.
- Cleaning guestrooms as needed to ensure they meet our high standards of cleanliness and quality.
- Assisting in emergency procedures, such as evacuations or room changes.
- Maintaining hotel equipment in good working order to minimize downtime and maximize efficiency.
- Maintaining storage of hotel equipment in a designated area to prevent loss or damage.
- Completing special projects as assigned by management to contribute to the success of our hotel.
- Ensuring overall guest satisfaction by providing exceptional service and resolving any issues promptly.
About Our Location:
Hyatt House Belmont is conveniently located in Belmont, CA, near major highways and attractions. Our hotel offers comfortable accommodations and exceptional service to our guests, making us an ideal choice for business travelers and tourists alike.
Estimated Salary:
$45,000 - $60,000 per year, depending on experience.
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