Customer Experience Specialist

3 weeks ago


Belmont, California, United States Portables Full time

Are you looking for a challenging and rewarding career in sales and customer service? Look no further As a Customer Experience Specialist at Portables, you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment.

About the Role

In this exciting role, you'll work closely with customers to understand their needs and provide personalized solutions that meet their requirements. You'll also be responsible for selling all of AT&T's products and services, helping customers with customer service issues, and identifying opportunities to upsell and cross-sell.

We're committed to providing our customers with the best possible experience, and we're looking for someone who shares our passion for excellence. If you're a motivated and results-driven individual who is eager to take on new challenges, we'd love to hear from you

Key Responsibilities:

  • Greet customers and ensure they feel welcome and valued.
  • Sell all of AT&T's products and services.
  • Help customers with customer service issues and escalation.
  • Identify customer needs, make suggestions, and answer questions.
  • Answer phone calls promptly, courteously, and professionally.
  • Able to understand customer needs and suggest personalized solutions.
  • Resolves customer concerns quickly, effectively, and courteously.
  • Show professionalism and enthusiasm by working as a team.
  • Recognizes potential theft/loss situations assisting to deter theft.
  • Helps maintain cleanliness at your location.

What We Offer:

  • Uncapped commission.
  • Medical, dental, vision, and product discounts.
  • Advancement opportunities.
  • Competitive salary: $55,000 - $70,000 per year (estimated based on industry standards).


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