Customer Service Representative

7 days ago


Belmont, California, United States Sherwin-Williams Full time
Company Overview

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products.

Estimated Salary

$45,000 - $65,000 per year, depending on experience and location.

Job Description

We are seeking a Customer Service Specialist to join our retail team. This role is responsible for providing excellent customer service, answering questions about Sherwin-Williams products, and recommending solutions. The ideal candidate will be able to work closely with customers, resolve concerns, and maintain high-quality standards.

Key Responsibilities:
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
  • Build productive trust relationships with wholesale and retail customers.
  • Process sales transactions accurately and consistent with policies and procedures.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse.
  • Tint and mix products, as needed, to customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load/unload delivery trucks.
  • Assist in making deliveries, as needed.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Benefits

We offer a wide range of benefits, including:

  • A diverse and inclusive work environment.
  • Opportunities for growth and development.


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