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Client Relations Leader

2 months ago


Elizabeth City, North Carolina, United States Food Lion Full time

Position Overview:

As a vital member of our team, you will ensure a welcoming and secure shopping environment for our customers by upholding our operational standards.


Key Responsibilities:
  • Foster a culture of enthusiastic customer engagement, prioritizing prompt, friendly, and precise service to enhance the shopping experience.
  • Provide assistance and support to fellow team members.
  • Maintain cleanliness of the store during off-hours, ensuring a tidy environment.
  • Conduct regular cleaning of various departments, including Produce, Market, and Deli.
  • Organize and maintain the store's supply areas.
  • Identify and implement more efficient work methods to optimize costs and improve productivity.
  • Adhere to quality assurance checklists and sanitation protocols.
  • Comply with established practices for handling hazardous materials.
  • Demonstrate a thorough understanding of and adherence to company policies and operational standards.
  • Follow food safety and workplace safety guidelines diligently.
  • Monitor and rectify any unsafe conditions to prevent accidents.
  • Report incidents involving associates or customers as per company procedures.
  • Ensure compliance with relevant regulations.
  • Wear the company uniform and maintain a professional appearance at all times.
  • Complete all required training programs successfully.
  • Perform additional duties as assigned.

Qualifications:
  • High school diploma or equivalent preferred.
  • Strong interpersonal, organizational, communication, and customer service skills.
  • Willingness to learn and adapt to various tasks and technical aspects of the role.
  • Aptitude for problem-solving using technical information.
  • Must meet age requirements for specific job functions.
  • Ability to fulfill the physical demands of the position, with or without reasonable accommodations.

Physical Requirements:
  • Proficient in using computers and communication systems necessary for job functions.
  • Capable of performing repetitive motions with hands and arms.
  • Ability to lift and carry products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
  • Occasionally pull or push weights up to 75 lbs.
  • Stand for extended periods, with frequent short walks.
  • Handle various cleaning substances and materials.
  • Frequently manage currency and operate equipment such as cash registers and scanners.
  • Reach and grasp items at various levels.
  • Meet established performance standards for the role.
  • Tolerate extreme temperatures for brief periods.
  • Possess sufficient vision to verify identification and other documents.

We are committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.