University Program Associate

4 weeks ago


Elizabeth City, North Carolina, United States Elizabeth City State University Full time
Job Summary

The University Program Associate will work with a range of stakeholders, including faculty, staff, students, civic and community partners, alumni, and institutional leaders. This role will manage program-based processes to increase student and faculty engagement, design and implement project protocols, templates, and procedures, and assist with data collection, analysis, and display.

Key Responsibilities
  • Manage program-based processes to increase student and faculty engagement
  • Design and implement project protocols, templates, and procedures
  • Assist with data collection, analysis, and display
  • Collaborate with the Office of Sponsored Programs to monitor and execute funds requests for expenditures of federal, state, and university grant awards
  • Manage and develop program-based processes to promote economic, social, and environmental progress in Northeastern North Carolina
  • Supervise departmental marketing and registration efforts, including running traditional and non-traditional registration efforts, downloading registration information, database management, and answering event-related questions
Requirements
  • Bachelor's degree or equivalent combination of training and experience
  • Knowledge of policies, procedures, and precedents affecting program areas
  • Ability to analyze and explain how policies or procedures apply to programmatic and client needs
  • Operational knowledge of the purpose of the program's organization, including its mission, services, clients, and measures of business effectiveness
  • Ability to assess needs and assure assistance is appropriate to the situation
  • Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently
  • Ability to modify processes using applicable technology, web-based data systems, and programs
Preferred Qualifications
  • Experience in program administration, customer service, and communication
  • Knowledge of program administration, customer service, and communication principles
  • Ability to lead or supervise lower-level staff in the performance of program activities and/or functions
  • Ability to mentor and assist others
  • Ability to train individuals and groups in area of expertise


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