Customer Service Representative

4 days ago


Sidney, Ohio, United States Triad Technologies Full time
Job Title: Customer Service Representative

Company: Triad Technologies

Location: Nationwide


Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Triad Technologies. As a key member of our sales support team, you will be responsible for providing exceptional customer service, identifying and fulfilling customer product and service requirements, and maintaining a professional store showroom appearance.


Key Responsibilities
  • Maintain personal relationships with existing customers and develop relationships with new customers.
  • Identify and fulfill customer product and/or service requirements.
  • Fabricate hydraulic, industrial, and pneumatic hose assemblies to fulfill customer needs.
  • Coordinate pick-up transactions at the counter, including locating and pulling orders as required.
  • Perform computer data entry related to all areas of Parker Store operations.
  • Perform accurate cycle counts, order products, transfer product to other locations, receive and stock shelves with inventory.
  • Work with store manager to maintain a professional store showroom appearance, assist in creating new displays, and implement related marketing programs.
  • Perform daily/weekly cleaning of store and bathroom(s).
  • Along with the manager, be responsible for opening and closing the store.
  • May serve as on-call for after-hours customer emergencies.
  • Drive to deliver and pick up materials as needed.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Education and/or Experience – High School diploma or GED and two to three years related experience and/or training; or equivalent combination of education and experience.
  • Mechanical aptitude and hydraulic/pneumatic experience is a plus.
  • Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Computer Skills – To perform this job successfully, an individual should have basic computer skills, including Microsoft Office Suite and typing experience.


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