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Customer Service Representative

1 month ago

El Paso, Texas, United States Progressive Leasing Full time
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As a company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved. This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas.

Our Employee Value Proposition (EVP) is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

We are a team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. We are known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do. We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

We are looking for a Customer Service rockstar who loves leading others to provide a world-class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience. You have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer's needs are met. While every call varies the goal of providing a world-class experience is the same.

Our day-to-day includes:
  • Responsible for in-bound and out-bound calls
  • Provide top tier support and service to our customers
The details include:
  • Full Time Shifts Available: Monday through Friday, either 8:30AM-5:00PM or 11:30AM-8:00PM
  • Saturdays and/or Sundays Required, either 8:00AM-4:00PM or 10:30AM-7:00PM
  • Compensation: $14.25/HR
We offer:
  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided