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Hotel Operations Supervisor

2 months ago

Atlanta, Georgia, United States Marriott International Inc Full time

Job Overview

We are seeking a dedicated and experienced Hotel Operations Supervisor to oversee the efficient functioning of our hotel operations departments. This role encompasses various areas including Front Office, Housekeeping, Food and Beverage, and Maintenance, ensuring that our team delivers exceptional service to our guests.

Key Responsibilities

  • Operational Excellence: Support the effective execution of all hotel operations, striving to enhance guest and employee satisfaction while optimizing departmental financial performance.
  • Team Leadership: Lead and motivate the operations team, ensuring alignment with property goals and fostering a culture of high performance.
  • Guest Experience: Provide outstanding customer service by being approachable and responsive to guest needs, proactively addressing any concerns.
  • Employee Development: Assist in the training and development of team members, ensuring they understand and meet the evolving expectations of our guests.
  • Performance Monitoring: Analyze guest satisfaction results and implement strategies to improve service delivery and operational efficiency.
  • Financial Management: Collaborate with management to conduct annual quality audits and maintain effective financial controls.

Candidate Profile

To be successful in this role, candidates should possess:

  • A high school diploma or GED with a minimum of 4 years of experience in guest services or related fields, or
  • A 2-year degree in Hotel Management or a related discipline with at least 2 years of relevant experience.

Core Competencies

  • Strong leadership and interpersonal skills.
  • Ability to analyze data and implement effective solutions.
  • Commitment to delivering exceptional guest experiences.

Compensation and Benefits

The compensation for this position includes a competitive hourly wage, along with a comprehensive benefits package that may include health care, retirement plans, and employee discounts.

Company Culture

At Marriott International, we are committed to fostering a diverse and inclusive workplace. We believe in empowering our employees and providing opportunities for growth and development within our global team.