Member Services Coordinator
2 weeks ago
The Member Services Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities:- Greet members, prospective members and guests, providing friendly and efficient assistance.
- Handle all front desk related activities including:
- Answering phones in a professional manner and assisting callers with various inquiries.
- Checking members into the system.
- Signing up new members.
- Taking prospective members on tours.
- Facilitating updates to member accounts.
- Responding to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
To be successful in this role, you should possess:
- Customer service background.
- Basic computer proficiency.
- A passion for fitness and health.
- An upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills.
- A strong listening ability with empathy and problem-solving skills.
- Diplomacy in all interactions.
- A high school diploma or equivalent required.
- Must be 18 years of age or older.
We offer a comprehensive benefits package, including:
- A free Black Card membership after 90 days of employment.
- Medical options.
- Dental insurance.
- Vision insurance.
- Flexible Spending Accounts.
- 401(k) with company contribution.
- Paid vacation time.
- Ancillary benefits like Pet Insurance and Aflac.
The salary for this position is $16.00 per hour.
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