IT Support Specialist for Growth and Innovation
4 weeks ago
CommonSpirit Health is seeking a skilled IT Support Specialist to join our End User Services team. As a key member of our team, you will be responsible for implementing and maintaining desktop services, troubleshooting technical issues, and providing exceptional customer service to our users.
Key Responsibilities- Implement and maintain desktop services, including hardware and software deployment, troubleshooting, and repair.
- Provide technical support to users, including resolving complex technical issues and escalating issues to senior team members when necessary.
- Collaborate with cross-functional IT teams to resolve complex technical issues and improve operational efficiencies.
- Develop and maintain knowledge management systems to capture knowledge and work processes.
- Participate in on-call rotation and provide on-call support as needed.
- Associates degree or technical institute degree/certificate or 5-6 years relevant experience.
- 5-6 years of experience in the service industry.
- 1-2 years Lead role experience.
- Advanced customer service skills required.
- Proficient in Windows operating system environment, network printing systems, and Microsoft Office modules.
- Google Suite experience is preferred.
- Healthcare experience strongly preferred.
*Compensation is determined by direct related experience and company employee equity.
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