Customer Experience Ambassador

3 weeks ago


Sunnyvale, California, United States Elements Massage Full time
About the Role:
As a Customer Experience Ambassador, you will have the opportunity to join our team at our Sunnyvale location. In this role, you will be responsible for providing exceptional customer service to our clients and promoting the sale of the monthly Elements Wellness Program. The ideal candidate will have prior retail sales experience, particularly in selling memberships or services in-person and skincare products to potential clients.

The compensation package includes a salary range of $18.55 - $20.00 per hour, depending on your experience. You will also receive bonuses based on monthly conversion numbers and opportunities to earn up to $300+ in additional bonuses through commission sales of wellness plans. Medical insurance and a complimentary monthly massage at the studio are also part of the benefits package.

A successful candidate must be able to effectively communicate with clients, both established and prospective, and provide exceptional customer service even in challenging situations. A strong understanding of modern office tools and systems is necessary, including scheduling and payment processing using easy-to-learn computer programs.

Key Responsibilities:
  • Provide exceptional customer service to clients.
  • Promote the sale of the monthly Elements Wellness Program.
  • Use modern office tools and systems to manage client relationships and sales.


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