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Airport Customer Experience Manager

2 months ago

Denver, Colorado, United States American Airlines Full time
About This Role

We are seeking a highly skilled and experienced Airport Customer Experience Manager to join our team at American Airlines. As a key member of our Customer Experience Division, you will be responsible for directing and coordinating all above the wing and below the wing department activities.

Key Responsibilities
  • Review and analyze reports, records, and directives to plan department activities, including new commitments, status of work in progress, and problems encountered.
  • Assign and delegate responsibility for work or functional activities and disseminate policies to supervisors.
  • Direct the work of others, resolve issues, and set deadlines to ensure timely completion of work and company operational procedures.
  • Coordinate activities of the department with related activities to other departments to ensure efficiency.
  • Monitor and analyze costs and prepare budgets.
  • Prepare reports and records of department activities for upper management.
  • Evaluate current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.
  • Communicate procedural changes to Customer Service Managers, Supervisors, and employees to ensure compliance.
  • Develop and enhance the work relationship with vendors.
  • Ensure all internal audit requirements are followed and be accountable for compliance.
  • Oversight of all staffing requirements and schedules for all departments.
Requirements
  • Bachelor's degree or equivalent training/experience.
  • 5 years previous management experience.
Preferred Qualifications
  • Airport management experience.
  • Knowledge of AA budgeting, policies, and procedures.
Skills and Qualities
  • Ability to perform in a fast-paced environment while maintaining a professional and effective approach.
  • Ability to multitask.
  • Self-motivated and detail-oriented.
  • Strong interpersonal skills.
What We Offer
  • Travel Perks: As a member of our team, you and your family will have access to travel benefits, including flights, hotels, and more.
  • Health Benefits: We offer comprehensive health, dental, and vision benefits to help you stay well.
  • Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to be your best self.
  • 401(k) Program: Available upon hire, with employer contributions after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.