Healthcare Customer Support Specialist
2 weeks ago
As a vital member of our team, the Customer Service Representative will deliver essential support to individuals navigating complex healthcare systems. This role is focused on providing compassionate assistance to some of the most at-risk populations in our society.
Location and Compensation
Position based in El Paso, TX. The hourly wage starts at $17.20, with opportunities for bonuses exceeding $1800. Additionally, a 10% shift differential is available for evening hours worked between 7 PM and 5 AM.
Work Schedule
We offer both regular and limited-service full-time schedules, all requiring on-site presence. Night shifts are particularly encouraged.
Training and Development
Maximus is committed to equipping our Customer Service Representatives with comprehensive training, ensuring they possess the necessary knowledge and professionalism to excel in their roles.
Benefits
Our benefits package is designed to support your overall well-being, including:
- Base pay of $17.20 per hour, with a 10% shift differential for evening shifts.
- Bonus opportunities exceeding $1800, including incentives for training completion and referrals.
- 401k plan with company matching.
- Paid sick leave, PTO, and 11 paid holidays.
- Company-sponsored medical coverage.
- Employee Assistance Program (EAP).
- Wellness and discount programs.
- Flexible scheduling options.
- Opportunities for career advancement and professional growth.
Key Responsibilities
The Customer Service Representative will:
- Assist customers with basic inquiries and issues through various communication channels, including phone, email, and web chat.
- Utilize computerized systems for tracking and information gathering.
- Provide feedback on call trends and processes to enhance service delivery.
- Respond to inquiries by directing customers to appropriate resources.
- Maintain knowledge of client regulations and policies.
- Ensure compliance with privacy and HIPAA regulations.
Qualifications
To be considered for this role, candidates must possess:
- A high school diploma or equivalent, along with at least 6 months of customer service experience.
- Fluency in English, with strong communication skills.
- The ability to manage multiple tasks effectively.
- A collaborative mindset and a commitment to teamwork.
Attendance and Training Requirements
Regular attendance is crucial for this position. Candidates must complete internal training programs to fulfill role requirements.
Equal Opportunity Employer
Maximus is dedicated to fostering a diverse workforce and provides equal employment opportunities to all qualified applicants.
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