Night Auditor

18 hours ago


Florence, Colorado, United States Fairfield Inn and Suites Florence Full time
Job Overview

We are seeking a skilled Night Auditor to join our team at Fairfield Inn and Suites Florence. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records.

Key Responsibilities
  • Greet and process guests as they check-in/out, ensuring a smooth and efficient experience.
  • Complete registration, secure payment, verify billing, and adjust billing as needed.
  • Confirm guest information, room rate, and selection of room(s).
  • Code electronic keys and assist guests with reservations and requests in a friendly and professional manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Provide high standards of quality to ensure guest satisfaction and consistently exceed expectations.
  • Implement creative solutions as needed while complying with brand standards.
  • Run Night Audit Process every night and demonstrate a thorough knowledge of hotel information.
Requirements
  • Guest service experience preferred.
  • Professional, mature, and reliable.
  • Previous hotel experience a plus.
  • Attention to detail and organizational skills.
  • Professional written and verbal communication.
What We Offer
  • Competitive pay.
  • Paid time off.
  • Free participation in our telehealth program.
  • Daily pay with our partner Zayzoon.
  • Optional, voluntary benefits such as dental, vision, STD, LTD, and life insurance.
  • Generous travel benefits.
  • Employee referral incentives.

We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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