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Chief People Officer

2 months ago

Los Angeles, California, United States UpKeep Full time
Job Overview

UpKeep is a premier cloud-based Asset Operations Management platform designed to transform how teams oversee facilities and maintenance tasks. We offer mobile-centric SaaS solutions, advanced Industrial IoT sensors, comprehensive data analytics, seamless enterprise integrations, and exceptional professional services. Our cutting-edge technology is enhancing workflows and optimizing operational performance for over 3,000 clients, including industry leaders like Shell, Yamaha, Unilever, McDonald's, Subway, Pepsi, and Marriott.

As a Series B technology startup with a diverse team of over 100 members across the United States, we have been consistently recognized as a “Best Place to Work” for our commitment to an inclusive and mission-focused culture. Alongside competitive stock options and excellent benefits, our employees enjoy the flexibility of remote work. UpKeep is acknowledged as the top Facility Management software on Gartner, the leading Maintenance Management software on G2 Crowd, a FrontRunner on Software Advice, and a CMMS Leader on IDC MarketScape.

POSITION SUMMARY
We are in search of a seasoned and strategic Chief People Officer to become a vital part of our executive leadership team. The Chief People Officer will be tasked with developing and executing our human resources strategy, enhancing organizational effectiveness, and nurturing a culture that encourages employee engagement, growth, and satisfaction. This position demands a visionary leader capable of merging strategic insight with practical execution in a dynamic, expanding organization.

KEY RESPONSIBILITIES

Strategic Partnership:

  • Formulate and implement a holistic people strategy that aligns with organizational objectives.
  • Act as a strategic consultant to the executive team on all matters related to personnel.
  • Lead initiatives in organizational design and change management to facilitate company expansion.
  • Propel programs aimed at enhancing leadership capabilities within the organization.

Talent Acquisition and Development:

  • Supervise talent acquisition strategies to attract and retain exceptional talent.
  • Establish comprehensive onboarding processes to ensure a smooth transition for new employees.
  • Design and implement talent management initiatives, including performance evaluation, career advancement, and succession planning.
  • Advocate for continuous learning and professional development opportunities, including the creation and execution of training programs.

Employee Engagement and Culture:

  • Cultivate a positive and inclusive workplace culture that reflects UpKeep's values and mission.
  • Develop and execute initiatives to boost employee engagement and retention.
  • Serve as a champion for diversity, equity, and inclusion (DEI) throughout the organization.

Compensation and Benefits:

  • Create competitive compensation and benefits strategies to attract and retain top talent.
  • Ensure adherence to all federal, state, and local employment laws and regulations.
  • Regularly assess and update compensation frameworks to maintain market competitiveness.

HR Operations and Compliance:

  • Oversee all HR operations, including payroll, benefits management, and HRIS administration.
  • Ensure that the organization's HR policies and procedures are current, compliant, and effectively communicated.
  • Address employee relations issues with a fair and consistent approach.

QUALIFICATIONS

  • Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree or HR certification is advantageous.
  • A minimum of 10 years of progressive HR experience, with at least 5 years in a senior leadership capacity.
  • A proven history of developing and executing strategic HR initiatives in a high-growth setting.
  • Strong understanding of global employment laws and regulations.
  • Exceptional leadership, communication, and interpersonal skills.
  • Experience with HRIS and other HR technologies.
  • Ability to think strategically while executing tactically.
  • Demonstrated commitment to diversity, equity, and inclusion.

Company Background:
Founded in 2014 by CEO Ryan Chan, UpKeep emerged from a vision to enhance productivity through a mobile-first solution. After experiencing the limitations of outdated desktop software as a Process Engineer, Ryan was determined to create a better alternative. He learned to code and developed the initial version of UpKeep from his family's garage. Today, our cloud-based Software-as-a-Service (SaaS) and innovative Industrial IoT sensors address challenges for thousands of businesses globally. Our Asset Operations Management solutions, combined with robust cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation objectives. We are dedicated to providing significant value to an underserved, blue-collar workforce by streamlining workflows, enhancing collaboration, and facilitating work order and project management from anywhere, at any time. UpKeep has successfully raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We are also building The Maintenance Community, the largest online forum and Slack group connecting industry professionals for discussions, webinars, podcasts, and training courses.

At UpKeep, we celebrate and support our differences. We believe that a team rich in diverse thoughts, experiences, and perspectives allows our employees, products, and community to thrive. UpKeep is proud to be an equal opportunity employer, committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.