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Restaurant Operations Manager
2 months ago
As an Assistant Manager at El Pollo Loco, you will play a key role in leading a team and driving business success. Our Assistant Managers are provided with development classes and have access to many levels of management and the leadership team for mentorship. You will have the opportunity to practice your team building skills, problem solving/decision making, and strengthen your guest service skills.
Key Responsibilities:- Ensure the restaurant operates to comply with brand and company standards during assigned shifts.
- Ensure food safety and sanitation processes are followed to comply with state, county, and company procedures.
- Effectively assess food products for quality, proper preparation/holding, and portioning to control costs.
- Train and develop team members, following individual development plans set by the General Manager.
- Monitor guest service meets expectations, resolve guest complaints, and coach team to ensure no repeat guest dissatisfaction occurs.
- During assigned shifts, be responsible for cash controls and cash security.
- Contribute to controlling and managing costs on P&L.
- Actively recruit and interview candidates to be presented to the General Manager, if hired, assist with the onboarding process.
- Coach, council, and discipline team members, communicate employee concerns with the General Manager.
- Perform administrative duties under the direction of the General Manager, such as placing/receiving grocery orders, conducting inventories, creating and posting schedules.
- Ensure company safety programs are followed to ensure the safety of our guests and team members.
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Must be able to speak, read, and write in English, a second language is a plus.
- ServSafe Certification is required.
- Must have basic computer, math, and communication skills.
- Minimum of one year restaurant supervision experience is required.
We are a licensed El Pollo Loco Franchisee company with 28 restaurants and over 500 team members strong. We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2025 and eventually looking to a multi-brand expansion throughout the USA.
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