Senior Desktop Hardware Specialist

4 weeks ago


Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time
Job Summary

We are seeking a highly skilled Senior Desktop Hardware Specialist to join our team at Global Enterprise Services, LLC. As a key member of our technical support team, you will provide third-tier support to end-users for PC, server, and mainframe applications and hardware.

Key Responsibilities:

  • Provide advanced technical support for desktop hardware and software issues
  • Collaborate with network services, software systems engineering, and applications development to resolve complex problems
  • Recommend systems modifications to reduce user problems and improve overall system performance
  • Maintain currency and high level of technical skill in field of expertise

Requirements:

  • High School Diploma or equivalent
  • 3+ years of applicable work experience
  • ITIL, HDI, or Windows 10 MCTS certification
  • Remedy/ServiceNow experience
  • Security+ CE (or appropriate DoDM 8570 Baseline Certification)

Preferred Qualifications:

  • Experience supporting Windows 10 and MS Office 2016
  • Experience using Remedy or a similar ticketing system
  • Strong customer service orientation and ability to work with other teams outside of Field Ops

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.



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