Senior Unified Communications Engineer

8 hours ago


Fort Meade, Maryland, United States Amentum Full time

The Amentum team is seeking a highly skilled Senior Unified Communications Engineer to join our Intel and Cyber Division. As a key member of our team, you will be responsible for designing, implementing, and optimizing Unified Communications (UC) solutions.

You will work closely with cross-functional teams, including network engineers, security specialists, and system architects, to assess client needs and recommend architecture improvements. Your expertise in UC technologies, such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex, will be essential in ensuring seamless communication across domains.

As a Senior Unified Communications Engineer, you will supervise UC Engineers in O&M, Innovation, and special projects across the program, providing guidance on uniquely challenging issues in UC. You will also assist in the day-to-day operations, troubleshoot issues, and maintain UC systems.

Key responsibilities include:

  • Providing technical expertise in Unified Communications (UC) and collaboration technologies.
  • Designing, implementing, and optimizing UC solutions.
  • Collaborating with cross-functional teams to assess client needs and recommend architecture improvements.
  • Specializing in UC technologies, such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
  • Supervising UC Engineers in O&M, Innovation, and special projects across the program.
  • Assisting in the day-to-day operations, troubleshooting issues, and maintaining UC systems.

Requirements include:

  • DoD 8570 IAT Level II Certification: Security CE certification or equivalent Windows 10 certification - MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA).
  • Cisco Certified Network Associate (CCNA) certification.
  • Experience with Microsoft Office applications, such as Excel, Word, Outlook, and SharePoint.
  • Exceptional attention to detail, excellent verbal and written communication skills, strong organizational skills, critical thinking, and problem-solving skills.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • Ability to travel up to 25%.

Clearance Required:

  • Must have active Top Secret clearance with SCI or TS with the ability to acquire SCI.

Minimum Education:

  • High School Diploma.

Minimum Years of Experience:

  • 8 years of related experience.

Preferred:

  • Bachelor's Degree in IT or related field.
  • Cisco Certified Network Professional (CCNP) - Collaboration certification.
  • Deep understanding of Cisco Unified Communications Manager (CUCM).
  • Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE).
  • Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS.
  • Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration.
  • Experience with voice gateways, SIP trunks, and ISDN circuits.
  • Expertise in call control protocols (SIP, SCCP, H.323).
  • Ability to explain technical concepts to non-technical stakeholders.


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