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Customer Service Representative

2 months ago

Fullerton California, United States ODK Media Full time
About the Role

ODK Media, Inc. is a leading media group headquartered in the United States, providing access to premium international content through its owned and operated streaming platforms. We are seeking a highly skilled Customer Service Representative (Bilingual) to join our growing team.

Key Responsibilities
  • Respond to customer inquiries and provide effective assistance and guidance
  • Resolve customer issues and concerns through various channels
  • Maintain a high level of product and service knowledge to address customer queries accurately
  • Collaborate with team members to ensure seamless customer support
Requirements
  • Previous experience in customer service or call center roles highly preferred
  • Bilingual Korean is required
  • Excellent communication skills, both verbal and written
  • Basic computer skills and familiarity with customer service software
  • Ability to work in a fast-paced environment
Work Schedule

Monday - Friday, 1:00 PM - 6:00 PM (25 hours/week)

Perks and Benefits
  • Catered lunch every day with varying local cuisines and a kitchen stocked with drinks and snacks
  • Corporate parties, team bonding events, and much more
  • Competitive salary and benefits package