Restaurant Operations Manager

3 days ago

Ringgold, United States Bojangles Full time
General Manager Job Summary

As a General Manager at Bojangles, you will be responsible for leading our restaurant teams to deliver exceptional guest experiences, drive sales growth, and maintain operational excellence. This role requires a strong leader who can motivate and develop their team members to achieve business objectives.

Key Responsibilities
  • Talent Management: Recruit, train, and develop Assistant Managers, Shift Managers, and Team Members to ensure a high-performing team.
  • Food Safety, Quality, and Quantity: Ensure compliance with food safety standards, maintain production management systems, and lead the team to prepare and serve food to brand recipes and quality standards.
  • Guest Satisfaction: Train the team to create an extraordinary guest experience, achieve service goals, and investigate guest feedback to resolve concerns and monitor service trends.
  • Operational Excellence: Maintain a clean and safe restaurant environment, conduct daily or shift pathing and full restaurant evaluations, and identify operational gaps to address them in a timely and effective manner.
  • Financial Leadership: Review financial reports to identify opportunities, work closely with the team to drive improvements, and implement plans to increase traffic counts and average check to grow sales.
Requirements
  • At least 18 years of age
  • Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
  • Dependable and able to work a minimum of 50 hours per week
  • 3+ years of Quick Service Restaurant management experience
  • Proficient in Microsoft Office Suite
  • Experience managing units with drive-thru's preferred
  • ServSafe Manager certification preferred
  • High School Diploma preferred
  • Valid state Driver's License, active automobile insurance with the minimum liability coverage as required by driver's state and local area, and working personal vehicle that can be used to perform management tasks reliably
Physical/Mental Ability
  • Tolerate exposure to noise, extreme hot and cold temperatures, and other elements
  • Frequently bend, kneel, squat, stand, walk, and twist at waist
  • Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
  • Occasionally climb and descend ladders
  • Remain active, standing for long periods without a break
  • Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests

Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.

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