Restaurant Operations Manager
2 months ago
As a Restaurant General Manager at Bojangles, you will be responsible for leading our restaurant team to deliver exceptional guest experiences, drive sales growth, and maintain operational excellence. This is a key leadership role that requires a strong passion for customer service, a talent for team management, and a commitment to driving business results.
Key Responsibilities- Talent Management
- Recruit, train, and develop a high-performing team of restaurant managers and team members.
- Implement effective training programs to ensure team members have the skills and knowledge needed to deliver exceptional guest experiences.
- Maintain a positive and inclusive work environment that fosters engagement, retention, and growth.
- Food Safety, Quality, and Quantity
- Ensure that all food safety protocols are followed to maintain a clean and safe restaurant environment.
- Implement production management systems to ensure that food is prepared and served to brand standards.
- Monitor and maintain high-quality food products and presentation.
- Guest Satisfaction
- Train team members to deliver exceptional guest experiences and achieve service goals.
- Investigate guest feedback and concerns, and implement solutions to improve service.
- Monitor and maintain high levels of guest satisfaction through regular feedback and surveys.
- Operational Excellence
- Maintain a clean and safe restaurant environment that meets or exceeds brand standards.
- Implement effective systems and processes to drive operational efficiency and productivity.
- Monitor and maintain high levels of operational excellence through regular audits and evaluations.
- Financial Leadership
- Monitor and analyze financial reports to identify opportunities for growth and improvement.
- Develop and implement plans to drive sales growth and profitability.
- Monitor and maintain high levels of financial performance through regular reviews and analysis.
- Communication
- Communicate effectively with team members, district managers, and other stakeholders to drive business results.
- Implement effective communication systems and processes to ensure that all team members are informed and engaged.
- Monitor and maintain high levels of communication through regular feedback and surveys.
- General Duties and Administration
- Perform general administrative duties, including scheduling, payroll, and inventory management.
- Implement effective systems and processes to drive operational efficiency and productivity.
- Monitor and maintain high levels of administrative performance through regular reviews and analysis.
- At least 18 years of age
- Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
- Dependable and able to work a minimum of 50 hours per week
- 3+ years of Quick Service Restaurant management experience
- Proficient in Microsoft Office Suite
- Experience managing units with drive-thru's preferred
- ServSafe Manager certification preferred
- High School Diploma preferred
- Valid state Driver's License, active automobile insurance with the minimum liability coverage as required by driver's state and local area, and working personal vehicle that can be used to perform management tasks reliably
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