Technical Support Specialist

3 weeks ago


Tea, South Dakota, United States Harvard Integrations LP Full time
Join Our Team as an IT Support Technician

At Harvard Integrations LP, we recognize the vital contribution of our IT Support Technicians in maintaining the technological backbone of our operations. This role is essential for delivering exceptional technical assistance and ensuring seamless functionality throughout the organization. The IT Support Technician is expected to take initiative and engage actively in troubleshooting and system management.

Key Responsibilities:
  • Identify and rectify hardware and software issues efficiently.
  • Set up and configure diverse computer systems, software applications, and network infrastructures.
  • Oversee and optimize the performance of computer systems and networks.
  • Respond promptly to service requests and provide assistance to colleagues.
  • Work collaboratively with external vendors and support teams as necessary.
  • Evaluate new technologies and offer constructive feedback for enhancements.
  • Facilitate account creation for new users and support software integration processes.
Qualifications:
  • Associate's degree in Information Technology, Computer Science, or a related discipline.
  • Proven experience in IT support or a comparable role.
  • Knowledge of various operating systems and platforms.
  • Strong analytical skills and a proactive mindset towards technical issues.
  • Excellent communication and interpersonal skills to provide effective assistance.

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