Operations Manager

6 days ago


San Antonio, Texas, United States ASM Global Full time
Job Summary

ASM Global, a leading provider of venue management and event services, is seeking an experienced Assistant General Manager to oversee the day-to-day operations of our facilities. As a key member of our management team, you will be responsible for coordinating the activities of various departments, ensuring optimal efficiency, maximizing profits, and delivering exceptional customer service.

Key Responsibilities
  • Guide and direct departments such as Event Services, Event Management, Ticketing, LAN Center, Boeing Exhibit, Sponsorship Fulfilment, Guest Services, IT, Facility Maintenance, Operations, and Security.
  • Lead each department to strengthen and improve internal policies and procedures, identifying efficiencies and cost savings measures.
  • Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
  • Evaluate and monitor overall performance of each department, gathering, analyzing, and interpreting data to achieve annual goals and objectives.
  • Provide guidance and assistance to Directors and Managers in the departments assigned.
  • Negotiate contracts and agreements with suppliers for necessary activities and services at the facility.
  • Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
  • Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
  • Implement procedures within the departments assigned to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
  • Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
  • Lead each department assigned to achieve annual goals and budget.
  • Conduct post-event operational and financial review.
  • Coordinate, implement, and administer personnel development/training and safety/emergency procedures.
  • Review and approve all purchasing, travel, and operational expense activity for departments assigned.
  • Interact with the client and other stakeholders on a regular basis to enhance operations.
Requirements
  • Bachelor's degree from an accredited four-year college or university.
  • Minimum of five (5) years industry experience with at least three (3) of those years in a management function of an arena, convention center, or stadium; or an equivalent combination of education and experience.
  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel, and office management.
  • Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
  • Operate a personal computer using Windows, Word, Excel, and other standard office equipment.
  • Communicate effectively with employees, clients, guests, and industry professionals.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Ability to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.


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