Customer Care Agent

2 weeks ago


Middlebury, United States Grand Design RV Full time
Position: Customer Service Specialist - Retail Support

Grand Design RV is on the lookout for a dedicated Customer Service Specialist to enhance our Retail Support team. If you excel in a dynamic setting, appreciate meaningful connections, and pursue excellence, this role may be ideal for you.

Key Responsibilities:

  • Deliver precise technical assistance to clients.
  • Handle incoming customer inquiries and return calls efficiently.
  • Respond to customer service emails within a 24-hour period.
  • Oversee pending cases in our management system to resolve client issues.
  • Support customers with service requests and related inquiries.
  • Process reimbursements for service-related expenses as necessary.
  • Collaborate with the service team to arrange and manage customer returns.
  • Ensure consistent availability in the communication system.
  • Complete additional duties as assigned by the Customer Service Manager.

Qualifications:

  • Knowledge or experience in the RV industry.
  • High School Diploma or equivalent.
  • RVIA certification is a plus.
  • Prior experience in a customer service role.
  • Proficient in Microsoft Word and Excel.
  • Excellent written and verbal communication abilities.

Benefits Offered:

  • Comprehensive Medical, Dental, and Vision Insurance, along with Group Life Insurance.
  • 401(k) plan with employer matching.
  • Employee Stock Purchase Program.
  • Tuition Reimbursement opportunities.
  • Paid Holidays and Vacation.

Grand Design RV is an Equal Opportunity Employer dedicated to creating a supportive work environment for all employees.

If you are enthusiastic about customer service and eager to be part of a vibrant team, we invite you to consider the Customer Service Specialist position at Grand Design RV.



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