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Restaurant Success Manager

2 months ago

Chicago, Illinois, United States Motorola Solutions Full time

Job Summary:

Motorola Solutions is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for monitoring and engaging our clients to ensure a successful partnership.

Key Responsibilities:

  • Ensure regular communication with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics, and ROI
  • Provide initial training for new users as well as on-going training for existing users
  • Upsell features to support ongoing customer adoption and utilization towards success criteria
  • Provide feedback to product team and management concerning response to products and services
  • Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements, and experience throughout the organization
  • Increase product utilization and expanding Motorola Solutions' footprint through user adoption
  • Work closely with internal company stakeholders, sharing customer information and escalating issues as required
  • Communicate goals and results upwards, across and to team members to ensure standards are met and customer success is achieved
  • Ensure customers are successfully using the Motorola Solutions application by understanding their business objectives and recommending strategies to achieve those goals

Requirements:

  • Bachelor's degree preferred
  • 3+ years of experience with customer-facing activities
  • 3+ years of experience in a customer success environment
  • Prior hardware and SaaS customer success experience desired
  • Salesforce experience strongly preferred
  • Prior work experience in a similar role including managing projects, timelines, customer relations, and contracts
  • Strong executive presence and presentation skills
  • Understanding of accounting principles a plus
  • Travel anticipated 25% of the time, with consecutive-day travel as a possibility
  • Legal authorization to work in the U.S. indefinitely is required

Benefits:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.