Customer Service Representative

15 hours ago


Montgomery, Alabama, United States Afni Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Afni. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for every interaction.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Provide product and service information to customers, answering questions and addressing concerns
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

What We Offer

  • A competitive hourly rate and opportunities for overtime
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for career growth and professional development
  • A fun and dynamic work environment with a team-oriented culture

Requirements

  • High school diploma or equivalent required
  • 6 months of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Availability to work a variety of shifts, including evenings and weekends

Why Afni?

Afni is a leading provider of customer service solutions, and we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits and opportunities for career growth and development, and we are proud to be an equal opportunity employer.



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