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Dealer Relationship Manager

2 months ago

Charleston, West Virginia, United States Truist Full time
Job Summary

We are seeking a highly skilled Dealer Relationship Manager to join our team at Truist. As a key member of our auto finance team, you will be responsible for developing and maintaining strong relationships with key auto dealer personnel to meet or exceed contract volume, quality, and efficiency goals.

Key Responsibilities
  • Build and maintain strong relationships with dealerships by presenting the company's value proposition to all dealership personnel, including Finance Directors, Sales Managers, General Managers, Controllers, and Dealer Principals.
  • Exceed monthly and quarterly volume, quality, and efficiency objectives set by management.
  • Be well-versed in industry trends and deliver solutions to dealer clients as defined by annual objectives.
  • Make quality sales calls to existing dealer clients, averaging a minimum of 100 face-to-face dealer visits per month.
  • Utilize technology to document dealer visits and provide documentation of specific dealer issues.
  • Act as a trusted advisor to dealer management by staying up-to-date on industry trends and local developments.
  • Protect the bank against industry risk, such as reputational risk.
  • Maintain assigned Key Performance Indicators (KPIs).
  • Comply with company policies regarding expenses, corporate code of ethics, compliance, and corporate communication.
  • Conduct investigations when needed regarding dealer issues, fraud accounts, straw purchases, and unperfected liens.
  • Perform other critical tasks and duties as assigned.
Requirements
  • Bachelor's degree or equivalent education and related training.
  • 3 years of experience in industry-related territory relationship management.
  • Excellent marketing and communication skills.
  • Excellent problem-solving skills and analytical abilities.
  • Excellent interpersonal skills to maintain strong relationships with dealers and teammates.
  • Strong sales, negotiation, and persuasive skills.
  • Ability to work independently during times of limited supervision and demonstrate ownership and accountability for their territory.
  • Demonstrate proficiency in basic computer applications, such as Microsoft Office software products.
  • Ability to travel, occasionally overnight.
  • Reliable and professional personal transportation to perform designated duties.
Preferred Qualifications
  • 5 years of experience in the auto finance industry.
  • Local knowledge and established relationships within the designated territory.
  • Extensive training and development within the auto finance industry.
Working Conditions

This role requires sitting, standing, walking, bending, and lifting. The ability to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone is also required. Manual dexterity and keyboarding skills are necessary for working standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need, is also required.

Benefits

Truist offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Equal Employment Opportunity

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug-Free Workplace.