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Healthcare Office Supervisor

2 months ago

Atlanta, Georgia, United States The Primary Care Center Full time
Job Overview

Company Overview:
The Primary Care Center is a distinguished, patient-focused medical facility located in the Atlanta metropolitan area, providing a wide range of primary and urgent care services in a single, accessible environment. With over two decades of dedicated service to the Atlanta community, PCC offers patients unparalleled access to their healthcare team through flexible hours and innovative mobile and online solutions.

Position Summary

The Medical Office Manager plays a crucial role within the leadership team, overseeing the efficient and effective daily operations of one or more practice locations. This position collaborates closely with central administration to plan, organize, and supervise the activities of support staff. The Medical Office Manager is responsible for coordinating workflows, implementing approved systems, policies, and procedures to uphold service and quality standards, and serving as a resource for clinicians and staff.

Additionally, this role involves monitoring and evaluating staff performance and quality of work, actively engaging with employees to enhance adherence to policies and procedures, and fostering a high level of patient satisfaction.

Key Responsibilities
  • Oversee daily operations and ensure efficient workflows.
  • Implement and maintain quality standards and service protocols.
  • Monitor staff performance and provide constructive feedback.
  • Engage with team members to promote a positive work environment.
  • Coordinate with central administration on operational strategies.
Qualifications

Candidates should possess a strong and enthusiastic interest in healthcare, with 1-2 years of experience in an outpatient medical office setting; experience in primary care is advantageous. A fundamental understanding of patient flow, registration, scheduling, and revenue cycle operations is essential. Supervisory or quality assurance experience is preferred.

A Bachelor's Degree in business, accounting, management, public or health care administration, or a closely related field is required. Relevant work experience may be considered in lieu of the degree requirement.

Additional Information

This position requires strong customer service, employee relations, and communication skills, along with the ability to multitask in a dynamic work environment.