Food Services Operations Leader
2 weeks ago
Full time Shift:
Day Shift
POSITION SUMMARY
The Operations Manager serves as the key leader overseeing the daily functions of the Food & Nutrition Services (FANS) Department within the Regional Health Ministry. This role is pivotal in managing supervisors and staff to ensure the seamless operation of various services, including Retail and Production.
The Operations Manager collaborates with the FANS General Manager to develop and oversee preliminary budgets, implementing effective cost-saving strategies that align with the objectives of Trinity Health. This position is dedicated to achieving cost efficiency while enhancing service quality and customer satisfaction. The Operations Manager is responsible for keeping the General Manager informed about any issues that may affect operational effectiveness.
KEY RESPONSIBILITIES
- Uphold and exemplify the mission, vision, and values of Trinity Health in all actions and decisions.
- Directly oversee the daily operations of the FANS department, ensuring that service support objectives are met.
- Foster a collaborative work environment that encourages creativity and teamwork among staff.
- Provide operational and technical assistance to the General Manager for effective management of FANS programs.
- Develop and implement standardized operating procedures for expense management and departmental operations.
- Monitor financial performance and work with stakeholders to prepare annual budgets, participating in monthly reviews to identify variances.
- Conduct regular meetings with staff to discuss operational goals, address challenges, and promote process improvements.
- Assist in the administration of Program Quality Evaluations and analyze customer satisfaction survey results to identify areas for improvement.
- Manage the hiring, training, and performance evaluation of staff, ensuring compliance with HR processes.
- Ensure that all operational aspects, including production and catering, meet compliance and efficiency standards.
- Maintain a safe working environment and adhere to all relevant health and safety regulations.
QUALIFICATIONS
- BA or BS degree preferred in a relevant field, with a minimum of three years of progressive experience in healthcare foodservice management or equivalent experience.
- Strong leadership, analytical, and organizational skills, with a commitment to continuous improvement.
- Ability to work effectively in a diverse and collaborative environment.
- Proficient in computer applications, including MS Office Suite.
WORKING CONDITIONS
- Work is performed in a well-lit and ventilated environment, with exposure to typical food service conditions.
TRINITY HEALTH MISSION STATEMENT
Our commitment is to deliver culinary, nutritional, and hospitality excellence in a compassionate and innovative manner to all we serve.
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