Customer Service Representative II

3 weeks ago


Lansing, Michigan, United States eTeam Full time
Job Description:

We are seeking a highly skilled Customer Service Representative II to join our team at eTeam. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Process customer orders, manage inventory, and ensure accurate and efficient order fulfillment.
  • Team Collaboration: Work closely with sales staff and other team members to provide a seamless customer experience.
  • Problem-Solving: Utilize advanced problem-solving skills to resolve complex customer issues and provide creative solutions.
  • Communication: Develop and maintain strong relationships with customers through effective communication and issue resolution.
Requirements:
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Technical Skills: Proficiency in Microsoft Excel and other software applications.
  • Customer Service Skills: Strong customer service skills, with the ability to resolve conflicts and provide solutions in a timely and professional manner.
  • Teamwork: Ability to work effectively in a team environment, with a focus on collaboration and customer satisfaction.


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