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Sales and Customer Service Representative
2 months ago
Job Summary:
CannabizTeam is seeking a highly motivated and results-driven Customer Experience Representative to join our dynamic team. As a key member of our Customer Experience Team, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service and Sales Support: Provide best-in-class service to our customers and distributors, including:
- Providing customer service and sales support, pricing, PO processing and entry, sample requests, order status updates, documentation requests, etc.
- Acting as the central point of contact for the customer across all internal departments
- Managing Inbound Sales Inquiries: Provide timely responses to customer inquiries and requests, utilizing and maintaining the CRM system by recording pricing and customer interactions, adding new customers and companies, etc.
- Developing Strong Customer Relationships: Develop strong relationships with customers over time, positioning CannabizTeam as a trusted long-term business partner.
- Supporting Revenue-Driving Outreach Efforts: Support revenue-driving outreach efforts, providing information on new products/innovation, following up on previous interest (pricing, samples, etc.), etc.
- Working within a Team Environment: Work within a team environment to develop business/expand outreach in both domestic and international markets.
- Negotiating Sales Offers: Negotiate sales offers (e.g., pricing, payment & shipping terms, allowances, volume deals, etc.).
- Supporting Business Operations: Support business operations, organizational work, meeting scheduling, event planning, travel arrangements, etc. as necessary.
- Disseminating Product Samples and Marketing Materials: Assist in disseminating product samples and marketing materials to our customers.
- Supporting Trade Shows and Events: Occasionally support efforts at trade shows, seminars, and events to prospect potential customers and solidify relationships with current customers.
- Preparing and Delivering Reports: Prepare and deliver cogent reports to management as required.
Requirements:
- Bachelor's Degree: Bachelor's degree in business or a related field.
- Experience: Experience in a sales, sales support, customer service, or a similar role.
- Results-Driven Orientation: A results-driven orientation with high energy.
- Customer Service and Interpersonal Skills: Demonstrated customer service/selling, interpersonal and relationship-building skills.
- Conscientiousness: Conscientiousness is a must. Candidates must have the ability to track and complete tasks in a timely manner – organization and attention to detail is a must.
- Communication Skills: Extroversion and strong communication skills. Ability to communicate well, both by e-mail and telephone.
- Self-Motivation: Self-motivated and a bias towards being proactive.
- Multitasking: Ability to multitask effectively in a fast-paced dynamic environment. Must be able to manage several projects concurrently.
- Computer Aptitude: Strong computer aptitude with the ability to use spreadsheet, e-mail, and word-processing software effectively.
- Teamwork: The ability to work as part of a team and build strong relationships in the workplace.
- Experience: A minimum of 2+ years' experience in a sales or customer service-related role.
- International Experience: Experience working with international customers/vendors/distributors/team members is strongly preferred.
- Industry Experience: Experience in ingredient or material sales in any of the following industries: Nutritional & Dietary Supplements, Nutraceuticals, Consumer Packaged Goods (specifically in Functional Food, Snacks & Beverages), Beauty, Personal Care, or Cosmetics.
- CRM and ERP Systems: Experience utilizing CRM and ERP systems.
- Microsoft-Based Software: Experience with Microsoft-based software; including MS Teams and Outlook.
- Language Skills: Ability to write and speak other languages is a plus.
Compensation and Benefits:
CannabizTeam offers a competitive salary of $55,000, as well as a comprehensive benefits package, including paid vacation time, medical insurance, and a company-matched 401(K) plan.
Equal Opportunity Employer:
CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
