Part-Time Store Supervisor

2 days ago

Sacramento, California, United States Forever 21 Full time
Overview

Forever 21 is a leading global fast fashion retailer with a strong presence in the US market. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

Job Summary

We are seeking a highly motivated and charismatic Part-Time Store Supervisor to join our team. As a key member of our store operations team, you will be responsible for fostering teamwork, supporting the ongoing success of all operational and service functions within the store, and driving customer satisfaction.

Responsibilities
  • Create a welcoming environment and experience for customers.
  • Respond to customer inquiries and needs, and assist other team members when needed.
  • Apply above-average selling skills to engage with customers and provide knowledge of the brand.
  • Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling, and Thanking).
  • Lead the customer service experience by setting the pace and standards for all employees and promoting company programs.
  • Coordinate the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas.
  • Ensure that POS is reconciled with accurate balances and all deposits are prepared as defined through policy and procedures.
  • Support sales productivity programs and highlights best practices on the sales floor and fitting room.
  • Partner with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
  • Drive top-line sales while managing controllable contribution.
  • Understand and utilize daily sales reports to direct and prioritize tasks.
Requirements
  • High school degree or equivalent.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Energetic and charismatic personality.
  • Excellent communication, organizational, and time management skills.
  • Excellent interpersonal skills and ability to act with integrity and business maturity.
  • Ability to complete sales transactions in POS register system.
  • Ability to work under close supervision and comprehend detailed instruction.
  • Ability to spend up to 100% of working time standing and walking.
  • Availability to work a flexible schedule to meet the needs of the business.
Benefits

As a valued member of our retail workforce, you will unlock key benefits to grow your career with us, including:

  • Competitive staff discounts across all Sparc brands (30-60% off).
  • Career advancement opportunities within retail and our corporate offices.
  • A flexible schedule.
  • Forever 21 Ignite: Education Benefit in partnership with to obtain an Associate's Degree with an exclusive College Scholarship from Forever 21.
  • Unlock more great benefits as you transition into full-time opportunities with us.

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