Crisis Call Center Supervisor

5 hours ago


Middletown, New York, United States Mental Health Association Full time
Crisis Call Center Supervisor Job Description

Job Title: Crisis Call Center Supervisor

Reports to: Crisis Call Center Program Manager

Job Summary: We are seeking a highly skilled and experienced Crisis Call Center Supervisor to join our team. The successful candidate will be responsible for providing supervision and support to our Crisis Call Center Counselors, ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Provide supervision and guidance to Crisis Call Center Counselors, including monthly supervisions and annual reviews.
  • Develop and implement training programs to enhance the skills and knowledge of Crisis Call Center Counselors.
  • Collaborate with the Crisis Call Center Program Manager to develop and implement policies and procedures.
  • Ensure compliance with all relevant laws, regulations, and accreditation standards.
  • Provide crisis intervention and support to clients as needed.

Requirements:

  • Master's degree in Social Work or related field.
  • Minimum 2 years of experience in crisis intervention and counseling.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of crisis intervention and counseling principles and practices.

Working Conditions:

The Crisis Call Center Supervisor will work in a fast-paced environment, providing supervision and support to Crisis Call Center Counselors. The successful candidate will be required to work flexible hours, including evenings and weekends.

Benefits:

The Mental Health Association in Orange County, Inc. offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.



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