Dining Operations Manager

2 weeks ago

Baltimore, Maryland, United States ROLAND PARK PLACE Full time
Job Title: Dining Operations Manager

Roland Park Place, a premier upscale senior living community, is seeking an experienced Dining Operations Manager to lead our front-of-house team in our fine-dining restaurant, upscale casual Bistro, and Coffee Shop.

Job Summary

We are looking for a highly skilled and organized individual to oversee the daily operations of our dining venues, ensuring exceptional customer service, food quality, and safety standards. The successful candidate will have a minimum of 3 years of experience in Health Services Dining or equivalent roles and be able to work under pressure while maintaining a high level of attention to detail.

Key Responsibilities
  • Oversee operations following all federal, state, and local regulations and guidelines for food service facilities regarding sanitation, maintenance, and safety.
  • Hire, train, supervise, schedule, evaluate, discipline, and coach staff on proper set-up, clean-up, food safety, HACCP, and customer service techniques.
  • Maintain a presence in Bistro/Coffee Bar areas during service hours, observing employee performance, coaching to enhance staff skill sets, addressing customer concerns in a timely manner, and documenting information for corrective actions.
  • Plan and conduct mandatory monthly training sessions with staff in all areas of oversight.
  • Prepare bi-weekly schedules for The Landing, Bistro, and Coffee Bar, ensuring adequate staffing levels are in place to provide effective service.
  • Ensure that each evening the dining venues are shut down correctly and opened each morning, using appropriate checklists.
  • Serve as the gatekeeper for the Matrix Software System, ensuring the POS system is up-to-date and functioning at its peak performance.
  • Front-focused at all times, catering to the residents' needs and ensuring food quality is at its highest, observing meal times for accuracy and abundance.
  • Payroll and Cash Deposit Responsibilities.
Requirements
  • Excellent problem-solving/judgment skills and a high level of attention to detail and accuracy.
  • At least Three (3) years of management experience in a full-service, upscale CCRC Dining program or Country Club dining setting.
  • Strong organizational skills and the ability to work under pressure.
  • Strong interpersonal (verbal and written) communication skills.
  • Ability to work hours necessary to meet the demands of the job.
  • Ability to handle and prioritize multiple tasks and meet all deadlines.
  • Be flexible and adaptable to change.
  • Strong training capabilities.
What We Offer

Our full-time associates are offered competitive wages and a best-in-class benefits package, including medical/dental/vision insurance, company-paid life insurance/short-term disability/long-term disability, legal plan, identity theft protection, pet insurance, group critical illness insurance, hospital indemnity insurance, 12 paid sick days per year, 9 Paid Holidays, 3-weeks (120 Hours) paid vacation hours, 403(b) retirement with 4% company match after 90-days of employment, free meals, free area attraction tickets, tuition reimbursement, employee hardship fund, employee assistance program, free on-site parking, discounted MTA passes, free education/training classes, and PayActiv (daily pay option).

We have a culture of development and offer further career opportunities and advancement for our associates.

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