Complaint Management Specialist

1 month ago


Salt Lake, Utah, United States MillenniumSoft Full time

Job Summary

MillenniumSoft is seeking a skilled Complaint Management Specialist to join our team. As a key member of our Field Assurance Department, you will be responsible for investigating customer complaints and helping to resolve issues related to our medical devices.

Key Responsibilities

  • Investigate customer complaints and identify root causes of product failures.
  • Collaborate with engineers to analyze data and prepare reports on complaint resolutions.
  • Process customer complaints and maintain accurate records.
  • Develop and implement process improvements to enhance complaint handling and resolution.
  • Provide excellent customer service and communication skills to resolve complaints in a timely and professional manner.

Requirements

  • 2-4 years of experience in a related field or equivalent.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Proficient in Microsoft Office and database management.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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