Complaint Management Specialist
1 month ago
Job Summary
MillenniumSoft is seeking a skilled Complaint Management Specialist to join our team. As a key member of our Field Assurance Department, you will be responsible for investigating customer complaints and helping to resolve issues related to our medical devices.
Key Responsibilities
- Investigate customer complaints and identify root causes of product failures.
- Collaborate with engineers to analyze data and prepare reports on complaint resolutions.
- Process customer complaints and maintain accurate records.
- Develop and implement process improvements to enhance complaint handling and resolution.
- Provide excellent customer service and communication skills to resolve complaints in a timely and professional manner.
Requirements
- 2-4 years of experience in a related field or equivalent.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Proficient in Microsoft Office and database management.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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