Patient Service Ambassador
4 days ago
Job Summary:
Saltzer Health is seeking a highly skilled and customer-focused Patient Service Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient experience and ensuring seamless interactions with our patients.
Key Responsibilities:
- Greet and check-in patients in a professional and welcoming manner, ensuring their needs are met and exceeded.
- Verify patient demographics, insurance, and contact information, and assist with completing necessary forms to meet regulatory and billing requirements.
- Efficiently update and scan necessary paperwork, and educate patients on financial assistance options.
- Direct patients on next steps, inform them of delays and wait times, and promptly schedule appointments using provider templates and scheduling guidelines.
- Proactively request payments from patients for current and past medical services, and process payments following established procedures.
- Support administrative functions, including working reports, addressing patient concerns, and performing paperwork.
- Coordinate with other care teams and employees to provide a seamless experience for patients.
- Complete training and pass-off requirements.
Requirements:
- 6 months of customer service experience involving interactions with customers.
- Demonstrated basic computer skills, including word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
Physical Requirements:
- Interact with others requiring the ability to communicate information.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
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