Patient Service Ambassador

4 days ago


Nampa, Idaho, United States Saltzer Health Full time

Job Summary:

Saltzer Health is seeking a highly skilled and customer-focused Patient Service Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient experience and ensuring seamless interactions with our patients.

Key Responsibilities:

  • Greet and check-in patients in a professional and welcoming manner, ensuring their needs are met and exceeded.
  • Verify patient demographics, insurance, and contact information, and assist with completing necessary forms to meet regulatory and billing requirements.
  • Efficiently update and scan necessary paperwork, and educate patients on financial assistance options.
  • Direct patients on next steps, inform them of delays and wait times, and promptly schedule appointments using provider templates and scheduling guidelines.
  • Proactively request payments from patients for current and past medical services, and process payments following established procedures.
  • Support administrative functions, including working reports, addressing patient concerns, and performing paperwork.
  • Coordinate with other care teams and employees to provide a seamless experience for patients.
  • Complete training and pass-off requirements.

Requirements:

  • 6 months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills, including word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.

Physical Requirements:

  • Interact with others requiring the ability to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


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