Appointment Coordinator

2 weeks ago


Woodland Hills, California, United States Kaiser Permanente Full time

About the Job

At Kaiser Permanente, we are seeking a highly skilled Patient Scheduling Representative to join our team. As a key member of our patient service department, you will play a critical role in delivering exceptional customer service and ensuring that our patients receive timely and convenient scheduling appointments.

Key Responsibilities

  • Schedule appointments with physicians and other healthcare providers in a timely and efficient manner
  • Respond to incoming calls and emails from patients and providers to answer questions and resolve issues
  • Utilize computer systems to access patient information and update records as necessary
  • Provide accurate and detailed information to patients regarding their appointments and medical history
  • Work collaboratively with healthcare teams to ensure seamless care coordination

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • One year of experience in customer service or a related field; previous experience in healthcare setting highly desirable
  • Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment
  • Bilingual (English/Spanish) proficiency required

Salary and Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus excellent benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off.

About Kaiser Permanente

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care to our members. We are committed to advancing health equity and promoting healthy lifestyles through education, research, and community partnerships.



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