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Client Relations Coordinator
2 months ago
As a vital member of our team at SK&T Integration, the Client Relations Coordinator plays a crucial role in ensuring customer satisfaction and operational efficiency. This position encompasses a diverse array of responsibilities, including but not limited to:
- Customer Communication: Handle incoming calls and address customer inquiries promptly.
- Issue Resolution: Manage and resolve customer complaints, quality concerns, shipping discrepancies, and return merchandise authorizations (RMAs).
- Sales Order Management: Process sales orders for new, master, and specialty accounts, ensuring timely updates and confirmations.
- Vendor Coordination: Collaborate with vendors to verify stock availability and estimated shipping dates, while maintaining clear communication with the warehouse regarding incoming inventory.
- Shipment Tracking: Monitor shipments and provide updates to both vendors and customers.
- Invoice Preparation: Compile order packets for accounting, ensuring accuracy in matching vendor invoices with purchase orders.
- Inventory Support: Assist Operations and Sales teams in tracking inventory levels and usage, providing vendor quotes, and reporting significant fluctuations.
- CRM Management: Update and maintain client and account information within the company’s CRM system, documenting customer interactions and service contracts.
- Event Coordination: Organize meetings and company events, including catering arrangements as necessary.
- Office Maintenance: Ensure the kitchen and office supplies are stocked and well-maintained.
- Administrative Support: Provide data entry and clerical assistance as required.
- Special Projects: Undertake additional tasks as assigned by management.
Qualifications
- Minimum of 2 years of experience in customer service or inside sales.
- Strong attention to detail with exceptional organizational skills.
- Proficient in Microsoft Office Suite, particularly Excel.
- Able to thrive in a fast-paced, dynamic environment, demonstrating flexibility and adaptability.
- Positive and energetic demeanor that fosters a collaborative atmosphere.
- Excellent verbal and written communication abilities.
- Capable of working independently and as part of a team.
- Familiarity with SAGE software is advantageous.
- Alignment with SK&T Core Values: Service, Integrity, Proven, Communication, Purpose, Gratitude, and Grit.
