Medical Equipment Customer Service Specialist

4 hours ago


Windsor, Colorado, United States Rotech Healthcare Full time
Job Summary

We are seeking a dedicated Customer Service Representative to join our team at Rotech Healthcare Inc. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Key Responsibilities
  • Assist with updating respiratory grids
  • Clear previous days' routes and check all paperwork for accuracy and completeness
  • Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Complete SOPs/CMNs and document on tracking logs
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinate all patient information, process paperwork, including preparation of files for the Billing Department, and complete batch reports for UPS deliveries
  • Maintain referral logs
  • Monitor office supplies
  • Prepare deposits for locations on a weekly basis
  • Prepare invoices for next-day routes
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for all retail/walk-in equipment requests
  • Provide technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues
  • May be required to cover on-call, drive a company vehicle, and make deliveries to patients' homes
  • Perform other duties as assigned
Requirements
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in the medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)


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