Medical Assistant

1 day ago

Estero, Florida, United States DNA Comprehensive Therapy Services LLC Full time
Job Summary

We are seeking a highly skilled Medical Assistant to join our team at DNA Comprehensive Therapy Services LLC. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.

Responsibilities
  • Provide administrative and clinical support to our healthcare team, including taking vital signs, preparing patients for exams, and assisting with medical procedures.
  • Initiate and complete all relevant documentation within organizational time frames, ensuring accurate and timely recording of patient information.
  • Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
  • Collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
  • Follow instructions and complete job duties as assigned by providers and management staff.
  • Take medical histories, perform genetic testing, and educate patients on test results and medication information.
  • Assist the physician and nurse with direct client care, as well as tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
  • Maintain, copy, and file patient records and other information as needed.
  • Monitor voicemails throughout the day, return calls, and effectively resolve the reason for the call within 24 hours of the call. Proper documentation for each call and subsequent interaction.
  • Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours.
  • Review Athena messages and respective inbox and messages. Respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail, or message. Document appropriately within the same time frame.
  • Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed. Appropriate documentation, as well as confirmation phone call to client, is expected within 24 hours.
  • Prepare medication refill requests within 24 hours of receiving them.
  • Verify pharmacy information, last visit, last fill, insurance, pick up or mail, etc.
  • Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company. Document all interactions with patient and pharmacy.
  • Update medications and respective information on patient's charts.
  • Provide guidance and education to patients on the details of what has been prescribed and when/where to get the medication.
Requirements
  • High School Diploma or Equivalent
  • One-year experience in healthcare, medical staff services preferred.

This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday, and Employee Assistance Program.

We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

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