Field Network Services Specialist

3 weeks ago


Platteville, Colorado, United States Airswift Full time
Job Summary

Airswift is seeking a highly motivated Field Network Services Specialist to join their team in Platteville, CO. This position is integral to supporting and maintaining network infrastructure, ensuring robust and reliable communication systems, and collaborating effectively with various teams to optimize overall network performance.

Key Responsibilities:
  • Provide comprehensive support for field network services, including the management and maintenance of radio and communication towers.
  • Assist in the automation of network processes and collaborate with enterprise network teams, ICS, and automation departments to deliver secure, efficient, and reliable network services.
  • Diagnose, address, and resolve network-related issues, particularly those involving CISCO and Cambium Networks.
  • Manage the entire project lifecycle for field network initiatives, encompassing planning, budgeting, execution, procurement, documentation, closure, and continuous improvement.
  • Oversee asset and inventory management for field network infrastructure to ensure optimal resource utilization.
  • Participate in a rotating on-call schedule every 6 weeks as part of a dedicated team of 6, providing critical support for network issues, specifically those related to CISCO and Cambium Networks.
  • Work closely with various business units to understand and meet project deadlines and objectives.
  • Utilize IT Service Management tools to effectively manage incidents and service requests, ensuring that all service levels are consistently met or exceeded.
Requirements:
  • Proven ability to apply technical knowledge effectively to solve network-related problems.
  • Strong decision-making and problem-solving skills.
  • Understanding of project management principles, especially in scope and time management, with experience in managing simple projects.
  • Excellent communication skills, both written and verbal in English, with the capability to engage professionally with internal and external stakeholders.
  • Possess a basic to intermediate understanding of network services.
  • Experience working with CISCO and Cambium Networks and familiarity with diverse communication mediums, including copper and fiber optics.
  • Competency in using IT Service Management tools.
Desired Qualifications:
  • Bachelor's degree in Computer Science, MIS, Engineering, or a related field; equivalent work experience in IT or telecommunications will also be considered.
  • Experience in designing, supporting, or deploying network solutions.
  • Familiarity with RF technology, communication towers, and the design, construction, and commissioning processes of telecommunications facilities.
  • Experience with process improvement initiatives and automating repetitive workflows.
  • Demonstrated ability to manage on-site construction teams and build effective vendor relationships.
  • Previous experience in fieldwork and handling communication challenges is beneficial.
  • Knowledge of structured cabling, fiber optic infrastructure, and industry standards is advantageous.


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