Technical Support Specialist

2 weeks ago

Platteville, Wisconsin, United States TC Networks Full time
Job Summary

The Technology Support Specialist will play a crucial role in ensuring the smooth operation of technology systems and devices used within the school district. This position requires strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs.

Key Responsibilities
  1. Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary.
  2. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed.
  3. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations.
  4. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform.
  5. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required.
  6. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues.
  7. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues.
  8. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment.
  9. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects.
Qualifications and Skills
  • High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred.
  • Proven experience in providing technical support to end-users, preferably in an educational setting.
  • Strong knowledge of operating systems (Windows, macOS, ChromeOS), software applications, and educational technology tools.
  • Familiarity with networking concepts, including IP addressing, DNS, and DHCP.
  • Excellent problem-solving skills and the ability to think analytically.
  • Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner.
  • Customer-oriented approach and a commitment to delivering exceptional service.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Basic understanding of IT security best practices.
  • A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field.
Working Conditions

The Technology Support Specialist will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. The job may require flexible working hours to accommodate after-school or event-related support needs. Occasional travel between school sites within the district may be required.

This position presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team.

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