Customer Experience Advocate

6 days ago


Hendersonville, North Carolina, United States Matt Gambrell - State Farm Agent Full time

Job Overview:

We are seeking a dedicated Customer Service Representative to join our team at Matt Gambrell - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences that drive business growth.

Compensation:

The estimated annual salary for this position is $45,000, with opportunities for commission and bonuses based on performance.

Responsibilities:

As a Customer Service Representative, your primary responsibilities will include:

  • Establishing strong customer relationships by responding to inquiries, addressing concerns, and providing timely solutions.
  • Providing prompt and accurate customer service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Educating customers about insurance options using a customer-focused, needs-based review process.
  • Communicating effectively with customers, colleagues, and other stakeholders to meet business objectives.

Qualifications and Skills:

To succeed in this role, you will need:

  • A dedication to customer service and a willingness to go above and beyond to meet customer needs.
  • Excellent communication skills to interact with customers, colleagues, and other stakeholders.
  • Problem-solving skills to address complex customer issues and find creative solutions.
  • A proactive approach to identifying and resolving customer concerns.

Benefits:

This role offers a range of benefits, including:

  • Salary pay plus commission/bonus potential.
  • Growth opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days) to maintain a healthy work-life balance.
  • Retirement and group life benefits to secure your financial future.
  • Valuable career-building experience to enhance your professional development.

About Us:

Matt Gambrell - State Farm Agent is a dynamic and customer-centric organization committed to delivering exceptional insurance experiences. Our team is passionate about helping people protect what matters most to them.



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