Customer Experience Advocate
6 days ago
Job Overview:
We are seeking a dedicated Customer Service Representative to join our team at Matt Gambrell - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences that drive business growth.
Compensation:
The estimated annual salary for this position is $45,000, with opportunities for commission and bonuses based on performance.
Responsibilities:
As a Customer Service Representative, your primary responsibilities will include:
- Establishing strong customer relationships by responding to inquiries, addressing concerns, and providing timely solutions.
- Providing prompt and accurate customer service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educating customers about insurance options using a customer-focused, needs-based review process.
- Communicating effectively with customers, colleagues, and other stakeholders to meet business objectives.
Qualifications and Skills:
To succeed in this role, you will need:
- A dedication to customer service and a willingness to go above and beyond to meet customer needs.
- Excellent communication skills to interact with customers, colleagues, and other stakeholders.
- Problem-solving skills to address complex customer issues and find creative solutions.
- A proactive approach to identifying and resolving customer concerns.
Benefits:
This role offers a range of benefits, including:
- Salary pay plus commission/bonus potential.
- Growth opportunities for advancement within the agency.
- Paid time off (vacation and personal/sick days) to maintain a healthy work-life balance.
- Retirement and group life benefits to secure your financial future.
- Valuable career-building experience to enhance your professional development.
About Us:
Matt Gambrell - State Farm Agent is a dynamic and customer-centric organization committed to delivering exceptional insurance experiences. Our team is passionate about helping people protect what matters most to them.
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