Customer Service Representative for Retail Environment
6 days ago
We are seeking a highly motivated Customer Service Representative to join our retail team at Triangle Stop. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
Key Responsibilities- Customer Interaction:
- Engage with customers in a friendly and approachable manner, ensuring their needs are met and they have a positive experience.
- Respond professionally to customer inquiries, complaints, and requests, escalating issues as necessary.
- Promote store promotions and deals to customers, increasing sales and driving business growth.
- Process cash, credit, and debit transactions accurately, maintaining high levels of accuracy and attention to detail.
- Count and balance the cash register at the start and end of each shift, identifying and resolving any discrepancies.
- Ensure accurate pricing and process returns, exchanges, and refunds as needed, adhering to company policies.
- Restock shelves, refrigerators, and other displays with products, maintaining a visually appealing store environment.
- Ensure the store is clean and organized, including tidying up the sales floor, counters, and backroom, meeting health and safety standards.
- Dispose of trash, sweep, and perform light cleaning tasks as required, promoting a safe and healthy work environment.
- Monitor inventory levels, alerting management when stock is low or approaching expiration dates.
- Check for expired products and rotate stock as needed, minimizing waste and ensuring product freshness.
- Assist with receiving shipments and organizing back stock, maintaining efficient inventory processes.
- Familiarize yourself with security and loss prevention policies, reporting any suspicious activity or incidents to management.
- Adhere to health and safety guidelines within the store, prioritizing employee and customer well-being.
- High school diploma or equivalent preferred.
- Previous cashier or retail experience is an asset but not required.
- Essential Skills:
- Strong communication and customer service skills.
- Ability to handle cash and operate a cash register accurately.
- Basic math skills for handling transactions.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Ability to stand for extended periods, lift products up to 30 pounds, and perform repetitive tasks.
The estimated salary for this role is $45,000 per annum, based on industry standards and market conditions. However, we offer a competitive compensation package that includes benefits and opportunities for career growth.
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