Retail Sales and Customer Service Associate

4 days ago


Hendersonville, North Carolina, United States Belk, Inc. & Belk eCommerce LLC Full time
Job Overview

We are seeking a talented Retail Sales and Customer Service Associate to join our team as a Clinique Beauty Advisor at Belk, Inc. & Belk eCommerce LLC.

About the Role

This is an exciting opportunity for a motivated individual to provide exceptional customer service, drive sales, and maintain a high level of store appearance.

Responsibilities
  • Sales: Meet or exceed personal sales per hour goals, be a role model demonstrating excellent selling skills and customer service, execute successful promotions and special events, drive sales through customer clienteling, work with store management to optimize business to business, achieve assigned dollar line goal, and identify and reduce shrinkage in the area.
  • Customer Service: Meet or exceed service-per-hour (SPH) goal, meet or exceed credit application goals, thank each customer by name following a purchase, handle each transaction efficiently and accurately, provide a high level of customer service to support Customer Satisfaction Surveys (CSS), build customer clientele base, and record and protect personal identifying customer information.
  • General Responsibilities: Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements, unpack new merchandise in a timely manner, ensure timely set-up including signage for promotional events, follow procedures for all systems including inventory control and returns, maintain Belk and vendor professional dress standards and appearance, cooperate with fellow associates and management, comply with store policies concerning attendance, tardiness, and associate handbook, and assist with all non-sell duties as assigned.
Requirements
  • No education requirement.
  • Experience in retail preferred.
  • Excellent communication skills.
Physical Requirements
  • Ability to use computer keyboard, standard telephone, and other related business equipment.
  • Hand manipulation to remove sensor tags.
  • Ability to push/pull 100-500 pounds when moving stock carts.
  • Task demands vary in each department due to different types of merchandise.
  • Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes.
  • Ability to apply treatment/make-up to customers' faces.
Salary Information

The estimated annual salary for this role is around $35,000-$45,000 based on industry standards and location. This figure may vary depending on individual qualifications and experience.



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