Front Desk Coordinator
1 week ago
Job Overview:
We are seeking a highly skilled Residential Aide to join our team in Queens, NY. As a Residential Aide, you will be responsible for ensuring the safety and security of staff and clients at the work site.
Duties and Responsibilities:
- Monitor clients, units, and grounds to ensure security and safety
- Enforce shelter policies and follow staff procedures
- Perform general administrative tasks such as noting communication logs, documenting resident whereabouts, behaviors, and engagement
- Assist clients with questions and resolve issues as they arise
- Examine items entering the facility to ensure client and staff safety
- Monitor video footage of hallways, staircases, lounge, and common areas
- Adhere to safety, health, and fire hazard guidelines; policies and procedures; and mission and values of the organization
- Conduct hourly rounds of the facility
- Report immediate safety hazards to supervisory personnel or maintenance personnel
- Work with security personnel to ensure safety of staff and residents
- Empty, clean, and prepare units for vacancies (bag and tag client materials where needed)
- Document incident details, participants, action taken, and outcomes
Requirements:
- High School Diploma/GED
- F-02 Certificate of Fitness, CPR/Basic First Aid certification
- Ability to establish and maintain professional boundaries
- General knowledge of working in a residential facility preferred
- Knowledge of HIPPA guidelines and standards
- Strong written and verbal communication skills
- Bi-lingual Spanish/English is a plus
- Excellent problem-solving and analytical skills
- Commitment to excellence and high standards
- Good judgement with ability to make timely and sound decisions
- Ability to assess emergency situations and respond effectively
Salary and Benefits:
$45,000 - $60,000 per year, depending on experience. We offer competitive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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