Front Desk Ambassador
6 days ago
As a Front Desk Ambassador at CFFNY, you will be the face of our company, responsible for creating a warm and welcoming environment for members and guests. You will be the first point of contact, setting the tone for an exceptional member experience.
CFFNY is a leading fitness company dedicated to providing a fun, inclusive, and results-driven environment for individuals of all fitness levels. We offer a diverse range of cutting-edge Group Fitness classes, state-of-the-art equipment, and knowledgeable fitness coaches available to help members achieve their fitness goals.
Your Role:
In this role, you will be responsible for ensuring that every member feels valued and supported. Your tasks will include:
Member Experience Responsibilities:
- Greet every member and guest with a smile, acknowledging their presence and making them feel welcome
- Create a positive atmosphere by engaging with members, asking about their workouts, and showing genuine interest in their progress
- Be knowledgeable about our services, facilities, and amenities, and be able to communicate this information effectively to members and guests
Essential Responsibilities:
- Register new members, tour the gym, and enroll them in our programs
- Understand our membership types and promotions, and be able to present and sell Peak Results memberships
- Book CrunchONE Kickoffs for new members, which drives Personal Training revenue
- Enroll new members, set up their monthly dues using ACH, and secure a secondary credit card as backup payment
- Fix or update member accounts, address account issues, and collect past due invoices
- Answer phones in a courteous and professional manner, handle telephone inquiries, and schedule appointments for gym tours
- Communicate our facilities, services, and amenities to members and guests
- Sell retail items to members and guests
Requirements:
- Strong customer service orientation with a desire to help others
- Friendly and helpful attitude towards club staff, members, and guests
- Outgoing, enthusiastic, coachable, and full of energy
- Ability to work on a team and take coaching and direction from others
- Preferred customer service, sales, and/or hospitality experience
We believe in equal employment opportunity and do not discriminate against any applicant based on race, color, religion, sex, age, veteran status, disability, national origin, or any other protected characteristic.
$45,000 - $55,000 per year
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