Lounge Operations Specialist

2 weeks ago


Jamaica, New York, United States IK Hofmann Full time
Job Summary:

We are seeking a skilled and detail-oriented Multi-Functional Lounge Agent to join our team at JFK International Airport. This role requires exceptional customer service skills, multitasking abilities, and the ability to work in a fast-paced environment.

Estimated Salary: $23.54 - $24 per hour

About Us:

IK Hofmann USA, Inc. is an equal opportunity employer that values diversity and inclusion. We celebrate our employees' differences and strive to create a welcoming and inclusive workplace culture.

Key Responsibilities:
  • Greet and welcome guests at the front desk with a professional and friendly demeanor.
  • Assist travelers with check-ins, lounge access inquiries, and provide information on lounge amenities.
  • Maintain a clean and comfortable environment for all guests.
  • Perform janitorial duties, including sweeping, vacuuming, and mopping floors.
  • Restock supplies as necessary.
  • Accept and sign for deliveries, ensuring all items are accurately accounted for.
  • Store and organize supplies, such as food items and beverages.
  • Assist with buffet setup and replenish food items as needed.
  • Pour drinks and maintain the bar area.
  • Engage with guests and provide assistance with food and beverage selections.
Requirements:
  • High school diploma or equivalent.
  • Experience in customer service, food service, or hospitality is preferred.
  • Ability to multitask and handle multiple responsibilities efficiently.
  • Strong communication and interpersonal skills.
  • Brief knowledge of food safety and handling.
  • Able to move boxes up to 50 lbs.
  • Flexible hours, including weekends, holidays, and shift work as required in an airport environment.
Benefits:
  • Long-term contract.
  • Anniversary and Birthday Recognition.
  • Paid Time Off (Vacation, Sick).
  • Medical, Dental & Vision.
  • Prescription Drug Discounts.
  • Short-Term Disability.
  • Accident, Critical Illness, and Life Insurance Package.
  • 401k/Roth.
  • Referral Program offering $50 to both you and your referral after they work 80 hours.


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