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Benefits Administrator

2 months ago

Warm Springs, Georgia, United States Commonwealth of Virginia Full time
{"title": "Benefit Programs Specialist II", "description": "Job Summary

We are seeking a highly skilled Benefit Programs Specialist II to join our team at the Commonwealth of Virginia. In this role, you will be responsible for determining and re-determining eligibility for financial assistance, food stamps, medical assistance, and other social services' benefit programs.

Key Responsibilities
  • Interview clients to gather information and re-evaluate their eligibility for assistance.
  • Explain benefit programs and determine reasons and need for assistance.
  • Process applications for financial assistance and diversion, and determine eligibility for assistance and benefit levels using automated systems and manual methods.
  • Interpret policies and procedures applicable to the various programs.
  • Monitor cases for changes in recipient circumstances, and implement changes to appropriately reflect benefit levels within guidelines.
  • Evaluate employability status of clients and explore potential sources of income.
  • Refers clients to service workers as the result of overall assessment of situation.
  • Prepares reports and maintains client records.
  • Identifies possible fraud and makes appropriate referrals.
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy.
  • Explains programs and rights/responsibilities of applicants and recipients.
  • Explores other possible sources of income.
  • Computes assistance plans.
  • Determines the amount of allowances for special circumstance items such as household equipment.
  • Identifies clearly discernible social problems and makes referrals to Social Workers.
  • Provides applicants or recipients with information about other agencies where they may go for services as needed.
Requirements
  • Working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs, eligibility requirements for social service assistance, mathematics, and interviewing techniques.
  • Ability to communicate effectively, interview, gather information, re-evaluate client situations, and make referrals.
  • Ability to determine client ownership share, make mathematical computations, analyze information, and apply common sense understanding.
  • Ability to use automated technology to establish and maintain case records, access data, and manipulate data.
  • Ability to maintain professional ethics related to confidentiality, exercise sound judgment, discretion, tact, and resourcefulness in solving problems.
  • Ability to establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public.
Education and Experience

The ideal candidate will have experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

", "lang_code": "en-US"}